We take care to provide the highest standards of advice and service. However, should you wish to make a complaint, please contact QFPComplaints@quilter.com 

Lighthouse Group plc is now a wholly-owned subsidiary of Quilter Financial Planning, with the ultimate parent company being Quilter plc, a FTSE 250 asset management and financial services group. 

Therefore, all complaints against a Lighthouse Group adviser must be sent to the Quilter complaints team. If you have a complaint about your Adviser or any financial advice you have received from your Adviser please contact us.

If you are unhappy with our service, if you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department

Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY

Email: QFPComplaints@quilter.com
Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website: www.quilterfinancialplanning.co.uk/contacts/

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk).

The Financial Ombudsman Service Exchange Tower
London E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Please read our Privacy Notice in regard to how your data will be used.